Return & Refund Policy


Our web returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you. 

Securabike will accept product returns and provide you with an exchange voucher, refund or repair where:

The product is faulty or is not of acceptable quality, or
The product is not fit for its intended purpose, or
The product does not match the sample or our description; and
You can present Securabike with an adequate proof of purchase or tax invoice.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Corporation purchases should see our standard conditions of sale provided with your quotations

  • Bicycle NSW
  • Bicycle SA
  • Bicycling Western Australia
  • Bovis
  • Bunnings
  • Canberra University
  • City of Sydney
  • Colliers
  • Deakin University
  • John Holland
  • Jones Lang Lasalle
  • Leda Security
  • Macquarie University
  • Masters
  • Monash University
  • Murdoch University
  • Nestle
  • Qantas
  • Transport NSW
  • University of Queensland
  • University of Sunshine Coast
  • Westpac